DOA Policy & Shipping
DOA Policy
For fish/coral that arrive dead, please send a picture of it still in the bag UNOPENED. Pictures of dead fish/coral must be sent on the same day of arrival. Once the DOA is confirmed, you will be sent a replacement in your next order.
Replacement can either be the exact same fish/coral or another fish/coral of similar cost.
You may also replace with a fish/coral of lesser or dearer cost but any remaining balance will be sorted (additional payment or refund).
Shipping will still need to be covered
- We are unable to do full refunds for DOA
- We are also unable to do refunds for change of mind. A store credit will be issued.
Shipping
Orders are shipped out Monday-Wednesday only. Airport delivery may be shipped on Monday-Thursday.
We DO NOT use Startrack
Our couriers are very reliable. Although it is advertised as “overnight” please accept that there may still be forces out of our control that may cause a delay. However we always pack extra incase for any delay.
We pack our orders with enough insulation to last up to 2 days.
Dry goods are shipped using a different courier and may incur additional fees according to the weight (especially rock).