DOA Policy & Shipping

DOA Policy

For fish/coral that arrive dead, please send a picture of it still in the bag UNOPENED. Pictures of dead fish/coral must be sent on the same day of arrival. Once the DOA is confirmed, you will be sent a replacement in your next order.

Replacement can either be the exact same fish/coral or another fish/coral of similar cost.

You may also replace with a fish/coral of lesser or dearer cost but any remaining balance will be sorted (additional payment or refund).

Shipping will still need to be covered 

• We are unable to do full refunds for DOA
• We are also unable to do refunds for change of mind. A store credit will be issued. 

Shipping

Orders are shipped out Monday-Wednesday only. Airport delivery may be shipped on Monday-Thursday. 

We DO NOT use Startrack

Our couriers are very reliable. Although it is advertised as “overnight” please accept that there may still be forces out of our control that may cause a delay. However we always pack extra incase for any delay. 

We pack our orders with enough insulation to last up to 2 days.

Dry goods are shipped using a different courier and may incur additional fees according to the weight (especially rock).