DOA Policy

For fish that arrive dead, please send us a wide shot picture of it still in the bag UNOPENED. Picture of dead fish must be sent on the same day of arrival. Once we confirm the DOA, you will be sent a replacement in your next order. Shipping will still need to be paid.

Although we will never send sick fish, we won't take responsibility for fish that get sick within the next few days of receiving it. 


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