Refund policy

DOA Policy

For fish/coral that arrive dead, please send a picture of it still in the bag UNOPENED. Pictures of dead fish/coral must be sent on the same day of arrival. Once the DOA is confirmed, you will be sent a replacement in your next order.

Replacement can either be the exact same fish/coral or another fish/coral of similar cost.

You may also replace with a fish/coral of lesser or dearer cost but any remaining balance will be sorted (additional payment or refund).

Shipping will still need to be covered

• We are unable to do full refunds for DOA
• We are also unable to do refunds for change of mind. A Store credit will be issued